Terms & Conditions
Level Up Results is a brick-and-mortar fitness and wellness studio — Level Up Fitness & Wellness Center, in Waltham, MA — that also runs an online coaching division. Both are supported by our client app/portal, which we use for scheduling, virtual sessions, and progress tracking. By visiting our website, training with us in-studio, enrolling in online coaching, or using our client app/portal to manage either, you agree to the Terms & Conditions below.
1. Eligibility
Level Up welcomes participants of all ages. Our online coaching programs (RESULTS by Twyla) and client app/portal require users to be at least 18 years old and legally competent to contract; by registering, you represent that you meet this requirement.In-person sessions at our studio may include participants under 18, provided a parent or guardian has signed a permission form and consented to the collection and use of the minor's information as described in our Privacy Policy.
2. Client Portal & Account Registration
To book sessions, manage your membership, or take part in online coaching, you'll create an account in our client app/portal and will be asked to accept these Terms and review the Privacy Policy. You're responsible for keeping your account information accurate and current, keeping your password confidential and telling us immediately about any unauthorized use, and all activity that happens through your account.
3. Scheduling, Attendance & Cancellation
4. Health, Safety & Participation
Consult with your doctor before making changes to your nutrition or exercise regimen. By participating, you confirm you're physically able to engage in exercise and/or have received medical clearance to do so. Verbal and physical cues may be used to ensure safety and proper form — tell your trainer immediately if you're uncomfortable with any cue. You're responsible for monitoring your own condition during each workout; stop immediately and inform your trainer if you experience unusual symptoms. Do not attend training under the influence of drugs, alcohol, or illegal substances — you will not be trained and will still be charged for the session.
5. Membership Management, Fees & Payment
Package pricing and fees are communicated to you directly before you enroll. Fees are charged automatically each month in USD until you cancel, and are generally non-refundable (see the Privacy Policy's Return and Refund Policy for full detail). Membership services can be cancelled anytime through your client app/portal profile — it's your responsibility to cancel your own membership — and any sessions remaining at the end of your final billing period are forfeited.By enrolling, you authorize Level Up to charge the card on file monthly for your selected plan, including membership fees and any in-studio purchases and services. This authorization stays in effect until you cancel it in writing. You agree not to dispute charges that match these Terms, and you confirm you're authorized to use the payment method provided. Payments are processed by a third-party Payment Processor; Level Up does not store your full card details.
6. Bonus Sessions & Monthly Scheduling
1-on-1 personal training memberships are priced based on a 4-week month. If a 5th week occurs in a month and falls on your regular training day, that additional session (a “Bonus Session”) is free. Bonus Sessions can't be rescheduled or made up if any other session that month is cancelled for any reason.
7. Weather & Unforeseen Circumstances
In the event of weather advisories or unforeseen circumstances that make travel or training unsafe, Level Up reserves the right to cancel sessions, with notice sent by 9:00 PM the night before through our client app/portal only. It's your responsibility to keep app notifications enabled. Unforeseen circumstances may include severe weather, power outages, facility issues, emergencies, or other events beyond our control.
8. Assumption of Risk, Force Majeure & Liability Waiver
As with any exercise program, there are inherent risks, including but not limited to serious bodily injury, heart attack, stroke, or death. By participating, you acknowledge these risks and voluntarily consent to participate.By participating, you waive, release, and discharge Level Up Fitness & Wellness Center, its owners, employees, contractors, landlords, property owners/managers, facilities, affiliates, and agents from any liability for injury, cost, damage, expense, or claim arising directly or indirectly from your participation — whether in-studio or through our online coaching and client app/portal, including any health issues resulting from following program instructions, videos, or plans. For minors, this waiver is agreed to by the signing parent or guardian on the minor's behalf.Level Up is not liable for delays, interruptions, or cancellations due to force majeure events, including acts of God, pandemics, government orders, natural disasters, power outages, facility issues, or other events beyond our reasonable control. A failure to pay is never considered a force majeure event.
9. Client Content, Photos & Video
Our client app/portal may let you post or upload content, which you continue to own; by submitting it you grant us a non-exclusive, royalty-free right to copy and store it as a back-up. You must not post another person's personal data, photos, or videos without their consent.Media Release: by participating, you grant Level Up permission to use photographs or video taken during sessions — in-studio or through online coaching — for marketing or promotional purposes. You (or, for a minor, their parent or guardian) may revoke this permission in writing at any time.
10. Client Portal Use & Acceptable Conduct
When using our client app/portal, you agree not to attempt unauthorized access to accounts or systems, interfere with its operation, scrape or reverse-engineer it, or send spam through it. The portal and its content are the property of Level Up and are protected by intellectual property law.
11. Availability, Limitation of Liability & Indemnification
We take reasonable steps to keep our studio, online coaching, and client app/portal operational but are not liable for interruptions caused by technical issues, maintenance, or events outside our control. To the extent allowed by law, we're not liable for indirect, incidental, or consequential damages, including loss of profits, goodwill, opportunities, or data. You agree to indemnify and hold Level Up harmless from any third-party claim arising from your breach of these Terms or misuse of our services.
12. Governing Law & General Provisions
This Agreement is governed by the laws of the Commonwealth of Massachusetts, and disputes are resolved in that jurisdiction. If any provision is found invalid, the remaining provisions stay in effect (severability). This Agreement, together with the Privacy Policy, is the entire agreement between us and replaces any prior discussions.
13. Complaints & Contact
Questions, complaints, or concerns should go to Twyla Everett at ready@levelupresults.com or (781) 697-7331.
14. Acceptance of These Terms
By using our website, training with us in-studio at Level Up Fitness & Wellness Center, enrolling in RESULTS by Twyla online coaching, or using our client app/portal to manage either — or, for a minor, by a parent or guardian doing so on the minor's behalf — you confirm that you've read, understood, and agree to these Terms & Conditions in full.
1. Eligibility
Level Up welcomes participants of all ages. Our online coaching programs (RESULTS by Twyla) and client app/portal require users to be at least 18 years old and legally competent to contract; by registering, you represent that you meet this requirement.In-person sessions at our studio may include participants under 18, provided a parent or guardian has signed a permission form and consented to the collection and use of the minor's information as described in our Privacy Policy.
2. Client Portal & Account Registration
To book sessions, manage your membership, or take part in online coaching, you'll create an account in our client app/portal and will be asked to accept these Terms and review the Privacy Policy. You're responsible for keeping your account information accurate and current, keeping your password confidential and telling us immediately about any unauthorized use, and all activity that happens through your account.
3. Scheduling, Attendance & Cancellation
- 48-Hour Cancellation Policy: all sessions require a minimum of 48 hours' notice to cancel or reschedule — otherwise the session is forfeited.
- Monthly Usage Requirement: each billing period begins on your charge date and ends the day before your next charge date; all allowed sessions must be used within that billing period.
- No Rollover: unused sessions within the billing period are forfeited and do not roll over, except for the Active Recovery Membership (one month of rollover).
- Client Responsibility: it's your responsibility to manage your schedule, provide advance notice, and reschedule sessions through our client app/portal.
- Late arrivals do not extend or reschedule session time.
- Trainer substitution: another qualified Level Up trainer may conduct your session if necessary, with no effect on billing or session count.
4. Health, Safety & Participation
Consult with your doctor before making changes to your nutrition or exercise regimen. By participating, you confirm you're physically able to engage in exercise and/or have received medical clearance to do so. Verbal and physical cues may be used to ensure safety and proper form — tell your trainer immediately if you're uncomfortable with any cue. You're responsible for monitoring your own condition during each workout; stop immediately and inform your trainer if you experience unusual symptoms. Do not attend training under the influence of drugs, alcohol, or illegal substances — you will not be trained and will still be charged for the session.
5. Membership Management, Fees & Payment
Package pricing and fees are communicated to you directly before you enroll. Fees are charged automatically each month in USD until you cancel, and are generally non-refundable (see the Privacy Policy's Return and Refund Policy for full detail). Membership services can be cancelled anytime through your client app/portal profile — it's your responsibility to cancel your own membership — and any sessions remaining at the end of your final billing period are forfeited.By enrolling, you authorize Level Up to charge the card on file monthly for your selected plan, including membership fees and any in-studio purchases and services. This authorization stays in effect until you cancel it in writing. You agree not to dispute charges that match these Terms, and you confirm you're authorized to use the payment method provided. Payments are processed by a third-party Payment Processor; Level Up does not store your full card details.
6. Bonus Sessions & Monthly Scheduling
1-on-1 personal training memberships are priced based on a 4-week month. If a 5th week occurs in a month and falls on your regular training day, that additional session (a “Bonus Session”) is free. Bonus Sessions can't be rescheduled or made up if any other session that month is cancelled for any reason.
7. Weather & Unforeseen Circumstances
In the event of weather advisories or unforeseen circumstances that make travel or training unsafe, Level Up reserves the right to cancel sessions, with notice sent by 9:00 PM the night before through our client app/portal only. It's your responsibility to keep app notifications enabled. Unforeseen circumstances may include severe weather, power outages, facility issues, emergencies, or other events beyond our control.
8. Assumption of Risk, Force Majeure & Liability Waiver
As with any exercise program, there are inherent risks, including but not limited to serious bodily injury, heart attack, stroke, or death. By participating, you acknowledge these risks and voluntarily consent to participate.By participating, you waive, release, and discharge Level Up Fitness & Wellness Center, its owners, employees, contractors, landlords, property owners/managers, facilities, affiliates, and agents from any liability for injury, cost, damage, expense, or claim arising directly or indirectly from your participation — whether in-studio or through our online coaching and client app/portal, including any health issues resulting from following program instructions, videos, or plans. For minors, this waiver is agreed to by the signing parent or guardian on the minor's behalf.Level Up is not liable for delays, interruptions, or cancellations due to force majeure events, including acts of God, pandemics, government orders, natural disasters, power outages, facility issues, or other events beyond our reasonable control. A failure to pay is never considered a force majeure event.
9. Client Content, Photos & Video
Our client app/portal may let you post or upload content, which you continue to own; by submitting it you grant us a non-exclusive, royalty-free right to copy and store it as a back-up. You must not post another person's personal data, photos, or videos without their consent.Media Release: by participating, you grant Level Up permission to use photographs or video taken during sessions — in-studio or through online coaching — for marketing or promotional purposes. You (or, for a minor, their parent or guardian) may revoke this permission in writing at any time.
10. Client Portal Use & Acceptable Conduct
When using our client app/portal, you agree not to attempt unauthorized access to accounts or systems, interfere with its operation, scrape or reverse-engineer it, or send spam through it. The portal and its content are the property of Level Up and are protected by intellectual property law.
11. Availability, Limitation of Liability & Indemnification
We take reasonable steps to keep our studio, online coaching, and client app/portal operational but are not liable for interruptions caused by technical issues, maintenance, or events outside our control. To the extent allowed by law, we're not liable for indirect, incidental, or consequential damages, including loss of profits, goodwill, opportunities, or data. You agree to indemnify and hold Level Up harmless from any third-party claim arising from your breach of these Terms or misuse of our services.
12. Governing Law & General Provisions
This Agreement is governed by the laws of the Commonwealth of Massachusetts, and disputes are resolved in that jurisdiction. If any provision is found invalid, the remaining provisions stay in effect (severability). This Agreement, together with the Privacy Policy, is the entire agreement between us and replaces any prior discussions.
13. Complaints & Contact
Questions, complaints, or concerns should go to Twyla Everett at ready@levelupresults.com or (781) 697-7331.
14. Acceptance of These Terms
By using our website, training with us in-studio at Level Up Fitness & Wellness Center, enrolling in RESULTS by Twyla online coaching, or using our client app/portal to manage either — or, for a minor, by a parent or guardian doing so on the minor's behalf — you confirm that you've read, understood, and agree to these Terms & Conditions in full.